Frequently Asked Questions

Your guide to shopping with FRIENDS BOOK

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.

What is your return policy for apparel?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

How do I know which size to order?

Every product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to compare against our specific product dimensions for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

At FRIENDS BOOK, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

Can I change or cancel my order after it's placed?

Since we process orders quickly, you have a 60-minute window after checkout to modify or cancel your order by contacting our support team via live chat.